Frequently Asked Questions

Everything you need to know about your Blue Ruby experience

What materials are used in Blue Ruby jewellery?

We use high-quality materials including 14k gold-fill, sterling silver, and ethically sourced semi-precious gemstones to ensure durability and a premium finish.

How should I care for my jewellery?

To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in a cool, dry place, preferably in the provided Blue Ruby pouch.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.

Do you offer repairs?

Yes, we stand behind our craftsmanship. We offer complimentary repairs on manufacturing defects within six months of purchase. Please contact our support team with your order number.

Can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.